How to raise a matter with BSA

How do I make a complaint?

Before raising a complaint with BSA, you should give our member sufficient opportunity to resolve the matter through their firm's internal complaints-handling procedures, where appropriate. BSA regulations require firms to have in place internal complaints-handling procedures. Your complaint should be investigated by a person of seniority within the firm who, where possible, has not been directly involved in the matter. You may use the "How to complain" standard letter provided on our website.

If, after four weeks, the firm has not resolved your complaint in accordance with their internal complaints-handling procedures, you may lodge a complaint using our online complaint form available on our website. Failing to use the complaint form may result in your complaint being delayed or rejected. To avoid delays, please ensure you answer all questions on the form and attach a copy of all your correspondence with the firm and copies (not originals) of all other documents which support your complaint.

If you are unable to lodge the complaint online, you may send a hard copy to: BSA, Professional Conduct Department. Please note that we may be unable to proceed with your complaint if you fail to provide supporting documentation, or if you do not confirm that you will be willing to give evidence at any future disciplinary hearing if asked to do so.

You can also reach us by email: info@bsa.com.kh (subject: Complaint).

BSA, Professional Conduct Department

• Name: Amin
• P/H: +855 77 222 909
• Email: info@bsa.com.kh
• Address: Building Connexion, Unit C-18, 2nd Floor, Koh Pich Street, Sangkat Tonle Bassac, Khan Chamkarmon, Phnom Penh, Cambodia